Paris Velvet Trip

Last updated 24 August 2026

Legal Information and Booking Terms

The legal operator details and conditions that apply to Paris Velvet Trip chauffeur services.

1. Paris Velvet Trip

Paris Velvet Trip · 8 Rue Auguste Renoir, 78400 Chatou, France.

VTC registration: EVTC078240483 · VTC licence number: 0496593.

Email: contact@parisvelvettrip.com · Telephone: +33 6 36 42 48 46.

2. Services and booking

Paris Velvet Trip provides private chauffeur, point-to-point transfer, business travel, private tour and long-distance passenger transport services in France and Europe. The route, date, time, vehicle, passenger count, luggage and total price are shown before the customer confirms a booking request.

A request is not a confirmed booking until availability has been checked and the required deposit has been paid. The customer receives confirmation and access to a private journey page. Any material change requested by the customer may require a revised quote.

3. Prices and payment

Prices are displayed in euros and include the taxes applicable to the service. Tolls, parking, additional waiting time, extra stops or services are included only when stated in the quote.

A 20% deposit is normally required to confirm the booking. The balance and its due date are stated in the confirmation. Card payments are processed securely by myPOS. Paris Velvet Trip does not store the customer's card details.

4. Customer cancellation and refunds

  • Cancellation more than 48 hours before the scheduled pick-up: the deposit is refunded in full.
  • Cancellation between 24 and 48 hours before pick-up: 50% of the deposit is refunded.
  • Cancellation less than 24 hours before pick-up, or passenger no-show: the deposit is non-refundable.

Approved refunds are returned to the original payment method, normally within 5 to 10 business days after approval; the banking processing time may vary. Statutory consumer rights remain unaffected.

5. Cancellation by Paris Velvet Trip

If Paris Velvet Trip cannot provide the confirmed service and cannot offer an equivalent replacement accepted by the customer, all amounts paid for that service are refunded. No cancellation fee is charged to the customer in that case.

6. Pick-up, waiting and customer obligations

The customer must provide accurate contact, route, passenger and luggage information and remain reachable around pick-up time. The chauffeur will use reasonable efforts to accommodate delays. Any included waiting period is shown in the booking; additional waiting may be charged only after informing the customer.

7. Delays and exceptional circumstances

Traffic, road closures, weather, border controls and other events outside reasonable control may affect journey time. Paris Velvet Trip will inform the customer where practicable and take reasonable steps to limit disruption.

8. Complaints and disputes

Complaints should first be sent to contact@parisvelvettrip.com with the booking reference and supporting details. Paris Velvet Trip will seek an amicable resolution. French law applies, without depriving consumers of mandatory protections available in their country of residence.

9. Personal data

Booking data is used to prepare quotes, provide transport, process payments, communicate with the customer, prevent fraud and meet legal obligations. Data is shared only with service providers necessary for those purposes, including payment and booking infrastructure. More information is available in our Privacy Notice.

10. Acceptance

By confirming a booking and paying the deposit, the customer acknowledges the journey details, price, payment schedule and these booking, cancellation and refund terms.

Company rules and passenger guidelines

For the safety, comfort and well-being of passengers and chauffeurs:

  • Eating, drinking coffee, smoking and consuming alcoholic beverages are prohibited inside the vehicle.
  • Every passenger must wear a seat belt throughout the journey. Children must also use an appropriate approved restraint or child seat when required.
  • Pets and other animals must travel in an appropriate carrier or cage.
  • On long-distance transfers, the chauffeur schedules a 15-minute safety break every two hours.
  • Additional lunch or meal time must be requested when booking so it can be included in the journey plan and price.
  • Please be ready on time or notify us in advance of a delay. Hotel waiting is charged at €50 for the first 30 minutes and €80 for up to one hour.
  • A separate stop inside a city is charged at €80 per hour, with one additional hour allowed for driving into and out of the city.
  • The journey must be paid in full before departure, according to the payment schedule shown in the booking.
  • Serious or repeated non-compliance may lead to the journey being stopped, reasonable additional charges, or contact with the police when necessary.
Read the company rules